Privacy Policy
Last Updated: January 2024
This Privacy Policy describes how PincodeHub.in ("we", "us", or "our") collects, uses, and protects your information when you use our pincode data services.
Your Privacy Matters
We are committed to protecting your personal information and being transparent about our data practices.
Data Minimization
We collect only necessary information to provide our pincode services effectively.
Security First
We implement industry-standard security measures to protect your data.
Quick Navigation
1 Overview
Scope of Policy
This Privacy Policy applies to all users of PincodeHub.in, including visitors, registered users, API users, and customers.
Key Principles:
Transparency
We are clear about what data we collect and why.
Fairness
We process data lawfully and fairly.
Minimization
We collect only necessary data.
Security
We protect your data with strong security measures.
Legal Compliance:
We comply with applicable data protection laws, including:
- Information Technology Act, 2000 (India)
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- General Data Protection Regulation (GDPR) for EU users
2 Information We Collect
Personal Information
Required for Services- Name: When you register or contact us
- Email Address: For account creation and communication
- Phone Number: Optional for account verification
- Company Information: For business accounts
- Billing Details: For paid services (processed by payment gateways)
Usage Data
Automatically Collected- IP Address: For security and analytics
- Browser Type & Version: For compatibility optimization
- Device Information: Device type, operating system
- Pages Visited: Which pages you access on our site
- Time & Date of Access: Timestamps of your visits
- Search Queries: Pincodes and locations you search for
- API Usage: API calls, endpoints accessed, response times
Cookies & Tracking Data
Optional- Session Cookies: For login sessions and preferences
- Analytics Cookies: Google Analytics data
- Advertising Cookies: If you accept advertising cookies
- Local Storage: Browser storage for preferences
Note About Sensitive Data
We do not collect sensitive personal data such as:
- Financial information (credit card details are processed by payment gateways)
- Health information
- Religious or political beliefs
- Biometric data
- Genetic data
How We Collect Information:
3 How We Use Your Information
Service Delivery
To provide pincode search, API access, and data services
Account Management
To create and manage user accounts and authentication
Customer Support
To respond to inquiries and provide technical support
Analytics & Improvement
To analyze usage patterns and improve our services
Security & Fraud Prevention
To protect our services and prevent unauthorized access
Communication
To send service updates and important notifications
Legal Basis for Processing (GDPR):
| Processing Activity | Legal Basis | Purpose |
|---|---|---|
| Account Creation | Contractual Necessity | To provide requested services |
| Customer Support | Legitimate Interest | To assist users with inquiries |
| Service Improvement | Legitimate Interest | To enhance user experience |
| Security Monitoring | Legal Obligation | To prevent fraud and abuse |
| Marketing Communications | Consent | Only with explicit consent |
5 Cookies & Tracking Technologies
Types of Cookies We Use:
| Cookie Type | Purpose | Duration | Essential |
|---|---|---|---|
| Session Cookies | Maintain your login session and preferences | Session | Yes |
| Authentication Cookies | Identify you as a logged-in user | Persistent (configurable) | Yes |
| Security Cookies | Protect against CSRF and other attacks | Session | Yes |
| Analytics Cookies | Google Analytics for usage statistics | 1-2 years | No |
| Preference Cookies | Remember your settings and choices | 1 year | No |
| Advertising Cookies | Targeted advertising (if enabled) | 1 year | No |
Do Not Track Signals
Our website currently does not respond to Do Not Track signals from browsers. However, you can control tracking through cookie settings and privacy controls.
6 Data Security
Our Security Commitment
We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction.
Encryption
Data transmitted between your browser and our servers is encrypted using SSL/TLS
Firewalls & Security Software
Network firewalls and security monitoring systems
Access Controls
Role-based access controls and authentication systems
Regular Backups
Regular data backups and disaster recovery procedures
Security Audits
Regular security assessments and vulnerability scanning
Employee Training
Regular security training for all employees with data access
Security Limitations
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Security Responsibilities:
- Keep your account credentials confidential
- Use strong, unique passwords
- Log out after using shared computers
- Notify us immediately of any unauthorized access
- Keep your devices and browsers updated
Breach Notification
In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by law.
7 Data Retention
Retention Principle
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Retention Periods:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account Information | As long as account is active + 2 years | Contractual necessity |
| Usage Logs | 90 days | Security monitoring |
| API Usage Data | 1 year | Billing and analytics |
| Support Communications | 3 years | Customer service |
| Billing Records | 7 years | Legal requirement |
| Inactive Accounts | 2 years after last login | Business operations |
Data Deletion
Upon request or after retention periods expire, we securely delete or anonymize personal data. Some data may be retained in backup systems for disaster recovery purposes for limited periods.
Anonymized Data:
We may retain anonymized, aggregated data indefinitely for statistical analysis and service improvement. Anonymized data cannot be linked back to individual users.
8 Your Privacy Rights
Your Control Over Data
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data ("right to be forgotten")
Right to Restrict Processing
Limit how we use your data in certain circumstances
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to certain types of processing
Withdraw Consent
Withdraw consent for processing based on consent
Lodge Complaint
Complain to a data protection authority
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@pincodehub.in with:
- Your name and email address associated with your account
- Specific right you wish to exercise
- Details of your request
We will respond within 30 days and may request additional information to verify your identity.
No Fee Usually Required
You will not have to pay a fee to access your personal data or to exercise any of your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
9 Children's Privacy
Age Restriction
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
Age Verification:
- We do not have age verification mechanisms in place
- We rely on users to be truthful about their age
- Parents should monitor children's internet usage
- Use parental control software if needed
10 Third-Party Links & Services
External Links
Our website may contain links to third-party websites, plugins, or services. This Privacy Policy does not apply to those third-party sites.
Third-Party Services We Use:
Google Analytics
Website analytics - Privacy Policy
Payment Processors
Razorpay, PayPal, Stripe - Check their respective privacy policies
Email Services
SendGrid, Mailgun - For transactional emails
Hosting Services
AWS, DigitalOcean - Infrastructure hosting
Privacy Advice
We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of third-party sites.
11 Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Update Process:
- We will post the updated policy on this page
- We will update the "Last Updated" date at the top
- For significant changes, we may notify you by email
- Continued use after changes constitutes acceptance
Notification of Significant Changes
We consider the following to be significant changes that warrant notification:
- Changes in data collection practices
- Changes in data sharing practices
- Changes in your rights or how to exercise them
- Changes in security measures
- Changes due to legal requirements
Review Regularly
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12 Contact Us
We're Here to Help
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Website
Mailing Address
PincodeHub Privacy Officer
[Your Company Address]
[City, State, Pincode]
India
Replace with your actual business address
Data Protection Officer
If required by applicable law, we have appointed a Data Protection Officer (DPO). For DPO contact information, please email dpo@pincodehub.in.
Response Time
We strive to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate "URGENT" in your email subject line.